2. RECEIVING AND USING ACCOMMODATION, RETURNING THE KEY
Check-in starts at 16 o’clock / 4 pm. The keys must be returned to the reception by 12 o’clock / noon.
The key is given only to the person who has made the booking unless the person names a deputy person. The person checking in must present the reservation number, receipts and personal identification documents in the reception. If the reservation is made via a travel agency, the customer must bring the agency’s voucher.
Keys are picked up from Himos Center reception, Länsi-Himoksentie 4, 42100 Jämsä. Tel. +358 20 711 9210
If you wish to collect the key outside opening hours, you must inform the reception of late arrival and arrange separate delivery. The opening times: http://www.himosholiday.com/en/himosholiday/arrival-info/
If the key is lost, the client is charged for actual expenses of changing the locks. If the key is left inside the accommodation, Door opening fee by maintenance during the week days between 8 – 18 o’clock costs 50 € and other times 80 €.
There are blankets and pillows in the cottages/villas but no sheets and towels unless reserved in advance or mentioned otherwise. Linen and towels can be reserved for extra charge in advance, in this case the linen is delivered to the cottage before guests arrival. It is also possible to rent sets from the reception. In some villas the reservation for linen and towels per passenger are mandatory.
A starting package including following items is delivered to the cottages and villas before the start of the reservation: some toilet rolls, hand tissue roll, dishwasher liquid, standard washing liquids. Guests must buy refills at their own cost if the products run out.
The resident is responsible for cleaning the holiday property during the holiday and before departure. Guests must leave their credit card details as a deposit at the reception. The credit card will be charged if the accommodation is not in an acceptable state after departure or if there is breakage in furniture, equipment or the client has not paid the extra services reserved with accommodation.
It is possible to buy end-cleaning service from Himos Holiday. Prices from 62 € per cottage depending on the size of the cottage.
If you have not reserved end-cleaning service we kindly ask guests to do the following: take out the rubbish, hoover/wash the floors, wash the dishes (empty the dishwasher), wash the bathroom and toilet, remove stains and dirt, return items in the cottage and the terrace to their designated places, collect the rubbish from the terrace, and make the beds.
Even if the cleaning has been reserved, the cabin is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken, rubbish taken out, and any bio-matter removed. Any rubbish in the yard of the cottage must also be picked up.
If the holiday property is not cleaned as advised, Himos Holiday will charge a fee of 50 € / cleaner / starting hour.
If the cottage or villa is has a jacuzzi or hot tub, a separate fee is charged according to the price list. Using instructions are handed out in HimosLomat reception upon check-in. HimosLomat has the right to charge an additional fee of 150 € if the using instructions have not been followed. Movable hot tubs or swimming pools are prohibited on the area in the wintertime. In the summer season hot tubs are allowed in most cottages and must be informed in advance to Himos Holiday +358 20 711 9230
When accommodating in a hotel or motel: cleaning, linen and towels are included in the accommodation rate.